RETURNS
Our Commitment To You
We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire ‘Money’®. When you don’t have your receipt, we will offer a receipt look-up*.
- Return Policy
- Where to Return Products
- Exchanges
- Product Warranties/Product Recalls
What Is Canadian Tire's Return Policy?
Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.
Returns and exchanges may vary according to region due to government restrictions. LEARN MORE
Valid photo ID may be required
Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 60-day extension to return them when stores re-open.
Certain stores in Quebec are only able to accept returns of essential goods until their regional restrictions are lifted.
Where Can I Return Or Exchange A Product I Purchased In Store?
Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase. Use our Store Locator to find the store nearest you.
Exchanges
Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Canadian Tire store within 90 days of purchase, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money"®. Click on the tabs below for a list of exceptions and exclusions to our returns policy. Use our Store Locator to find the store nearest you.
* Canadian Tire stores can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.
** Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.
· Tire Chains may only be returned if unopened and never mounted/installed
PRODUCT WARRANTIES / PRODUCT RECALLS
Contact Us
By Email
By Phone
Canadian Tire Roadside Assistance:
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Triangle Rewards:
By Mail
PO Box 2000, Station Main
Welland, ON L3B 5S3